Shipping policy
Domestic Fulfillment and Schedule: Trail Armor uses UPS Ground as our primary carrier for all domestic shipments within the United States. Our shipping department operates on a standard business schedule, fulfilling orders Monday through Friday (M-F). Because our high performance polymer skid plates are designed in jointed sections, they are parcel ready and ship via standard UPS Ground. This allows us to deliver even our largest protection sets without the need for a freight line or truck delivery.
Processing and Ship Times: Our normal ship time is usually 3 to 5 business days once an order is placed [User Info]. This processing window allows our team to assemble vehicle specific hardware kits, such as our powder coated hinges and rotary door latches, and perform a final quality inspection. You will receive a tracking number via email as soon as your order has been processed for shipment.
Delivery Restrictions: UPS Ground requires a physical street address for all deliveries. We cannot ship to PO Boxes or military addresses, including APO, FPO, or DPO. If a PO Box is provided at checkout, your order will be held until we can contact you for a valid street address, which will delay your shipment.
International and Canadian Shipping: For all international shipments, duties, taxes, and brokerage fees are NOT included in the shipping costs paid to Trail Armor. The destination country assesses these fees at the time of import, and they are the sole responsibility of the recipient. Any assessed fees will be collected as COD (Cash on Delivery) by the carrier upon delivery. For shipments to Canada, we primarily use UPS Standard, but we can check USPS rates upon request to compare prices and potentially reduce administrative handling fees.
Inspection and Damage Claim: Customers must inspect all shipments immediately upon delivery. Please cross-reference all items against the included hardware bolt pack to ensure your order is complete.
- Reporting Window: Any missing or damaged items must be reported to Trail Armor in writing within 14 days of the confirmed delivery date.
- Documentation: If a shipment arrives damaged, you must retain all original packaging and provide clear photographs of the box and the contents to support a carrier claim.
Returns and Refused Deliveries: Standard returns initiated within 14 days of delivery are subject to a 20% restocking fee, and original shipping costs are non refundable. Refusing a delivery without prior agreement, including international orders refused due to customs fees, will result in a 50% restocking fee. In these cases, both original and return shipping costs will be deducted from the refund.
