Refund policy
Last Updated: May 19, 2026
Business Name: Trail Armor
Website: https://trailarmor.com/
Trail Armor wants you to be 100% satisfied with your purchase. This page covers everything you need to know about our Trail Armor return policy, Trail Armor warranty policy, and how to report missing or damaged items.
Warranty Policy
Material Defects Coverage (1 Year)
All Trail Armor products (excluding windshields) are warranted to be free from material defects for one year from the date of purchase. If your product has a material defect within this period, please contact us and we will work with you toward a resolution.
Manufacturing Defects Coverage (30 Days)
Trail Armor products are warranted against manufacturing defects for thirty days from the date of purchase. A manufacturing defect is defined as an error that occurs during the manufacturing process which causes the product to depart from its intended design.
What Is Not Covered by Warranty
Our products are designed to minimize underbody damage during off-road riding. They are not indestructible. The following are not covered under our Trail Armor warranty policy:
- Trail hazards and damage that occur as a result of normal off-road riding
- Normal wear and tear from regular use
- Damage caused by improper installation or misuse
If you break a component during riding, replacement pieces are available for purchase.
Return Policy
Return Eligibility Requirements
If you change your mind about a product, you may return your order within fourteen calendar days of delivery, starting from the day you receive the goods. To be eligible under our Trail Armor return policy, the following conditions must be met:
- Product must be unused and in its original, uninstalled condition
- All original packaging material and hardware must be intact
- Product must be in good, resellable condition as a new product
- A copy of your receipt and the reason for return must be provided
How to Start a Return (Step by Step)
- Contact Trail Armor within fourteen calendar days of delivery
- Provide your receipt and reason for return
- Request a Returned Material Authorization (RMA) number from Trail Armor
- Package your item securely using the original packaging
- Ship the item back using a trackable carrier, insured at the purchase value
Please note: an RMA number does not imply or guarantee a replacement or refund of the item.
Return Shipping Requirements
- All return shipping costs are the responsibility of the buyer
- Items must be shipped via a trackable carrier
- Items must be insured at the full purchase value
- Original shipping charges are non-refundable
If you received free or shared shipping on your original order, you will not be credited for any shipping charges that would have applied.
Restocking Fees and Deductions
A 20% restocking fee will automatically be deducted from your refund to cover reboxing and repackaging costs. If Trail Armor needs to repowdercoat, repair, or replace any items due to poor packaging or loss during return shipping, an additional fee will be applied. This fee will be proportional to the repair or replacement required and will be deducted from your refund.
Non-Returnable Items (Special Orders and Electronics)
The following items are not eligible for return under our Trail Armor refund policy:
- Electronic items
- Special orders, including requested design changes and one-off products
- Colored products
- Graphic products
Refused Delivery Policy
Refusal to accept delivery of products ordered, without prior written agreement from Trail Armor, will be subject to a 50% restocking fee. Both the original outbound shipping and the return shipping costs will be deducted from your refund.
Refund Processing and Timeline
Once the returned item is received and its condition verified, your refund will be processed via the original payment method. Please allow reasonable processing time after we confirm receipt and the condition of the returned item.
Returns will not be accepted after the fourteen calendar day window cited above.
Missing or Damaged Items Policy
How to Inspect Your Delivery
To ensure a smooth delivery experience, inspect all shipments promptly upon delivery. Check the condition of the outer packaging and confirm that all components are present using the included bolt pack as a reference.
How to Document Damage or Shortages
If your shipment arrives damaged or you suspect damage has occurred during transit:
- Retain all original packaging materials
- Take clear photographs of the exterior packaging
- Take clear photographs of the contents and any visible damage
This documentation is required to support a damage claim with the carrier and must be available upon request.
How to Report a Missing Item Claim
To report a Trail Armor missing item or damaged shipment, contact us in writing with the following:
- Your order number
- A description of the missing or damaged item
- Clear photographs of packaging and contents (where applicable)
14-Day Reporting Deadline
All missing or damaged item claims must be reported to Trail Armor in writing within fourteen days of confirmed delivery. Claims submitted after this period may not be eligible for coverage, and replacement items may need to be purchased at the customer's expense.
We encourage you to contact us as promptly as possible so we can work toward a timely resolution.
Windshield Warranty Policy
CoolFlo Windshields are covered under a separate warranty provided by Rockin' A Interiors Inc. Hardware, fasteners, and all components (excluding polycarbonate panels) are covered for one year. Polycarbonate windshield panels are covered for three years. Coverage is subject to proper installation, cleaning, and use.
For full warranty terms, conditions, and cleaning instructions, visit our dedicated Windshield Warranty, Use and Care Guide at trailarmor.com/pages/windshield-warranties-and-use-and-care
For windshield warranty inquiries, please contact Rockin' A Interiors Inc. directly:
Address: 839 Highway 2, Corinth, MS 38834
Phone: 662-462-4222
Frequently Asked Questions
1. How do I return a Trail Armor product?
Contact Trail Armor within fourteen calendar days of delivery, provide your receipt and reason for return, and request an RMA number. Once you have your RMA number, ship the item back via a trackable carrier insured at the purchase value at your expense. See the full Trail Armor return policy section above for all eligibility requirements.
2. What does the Trail Armor warranty cover?
The Trail Armor warranty policy covers material defects for one year and manufacturing defects for thirty days from the date of purchase. It does not cover damage caused by trail hazards, normal wear and tear, or misuse. Windshields are subject to separate warranty terms.
3. How long do I have to report a missing item?
All Trail Armor missing item claims must be reported in writing within fourteen days of confirmed delivery. Claims submitted after this window may not be eligible for coverage.
4. Will I receive a full refund on my return?
Original shipping charges are non-refundable, and a 20% restocking fee will be deducted from your refund. Additional deductions may apply if items are returned in poor condition or damaged due to inadequate packaging.Refunds are processed via the original payment method once the returned item is received and verified.
5. Are custom or colored Trail Armor products returnable?
No. Special orders, including custom design changes, one-off products, colored products, and graphic products are not eligible for return under the Trail Armor refund policy.
6. What happens if I refuse delivery?
Refusing delivery without prior written agreement from Trail Armor will result in a 50% restocking fee. Both the original outbound shipping and return shipping costs will also be deducted from your refund.
7. How do I get an RMA number?
Contact Trail Armor directly at trailarmor@gmail.com to request a Returned Material Authorization (RMA) number before sending back any product. Please have your receipt and reason for return ready. Note that receiving an RMA number does not guarantee a refund or replacement.
